Policies, Deposits & Cancellations
We cannot perform our services if you:
- Are pregnant or breastfeeding.
- Are under the influence of drugs or alcohol.
- Have not followed pre-care instructions.
A $50-250 deposit is required in order to book any appointment and deposits are non-refundable. Deposit amounts vary based on service price.
Non-refundable deposits are not meant to be punitive in nature. Our artists are paid on commission only, so late cancellations and no-shows cause them a loss of income with no chance to fill the spot, the non-refundable deposit is used only to confirm the same commitment of our clients.
We understand that life happens, and we will gladly reschedule your appointment or apply the deposit to another service as long as we are given no less than 48 hours’ notice before the appointment time. No shows will result in a complete loss of deposit.
Please allow ample time to park and arrive in the studio. Contact us if you are going to be late. Arriving at DAELA more than 20 minutes late to your appointment may result in the need to reschedule your appointment, we would reschedule only if your artist does not have the time you deserve to focus on your result.
We supply before care instructions and require that they are followed. The instructions are not arbitrary and things we ask you to avoid, like alcohol, blood thinners, aspirin and fish oil cause excessive bleeding and poor healed results. You may be turned away and forfeit your deposit if before care instructions are not followed.
We take time and utilize careful detail to make sure every client is at ease in our studio, with our staff and with our services. We do not move forward with any appointment until the client and artist are 100% satisfied with the pre-drawn, measured area of tattoo and color choice. If, during the consultation phase of your appointment you decide not to proceed, your deposit will be forfeited. However, if you and the artist mutually agree that we should not proceed, we will refund your full deposit.
Healed results will vary with each individual client. We supply very detailed aftercare instructions, following these instructions will provide the best possible healed result. We have no control over what occurs during the healing process. It is crucial that you follow before and after-care instructions.
We include a touch-up in new service pricing for Lip Blush, Areola Restoration, Microblading, Ombre Powder Brows, Eyeliner Tattoo and Scar Camo. We prefer to schedule your touch-up before you leave after your initial appointment, however, if you don’t schedule before you leave, it is your responsibility to have your included touch-up appointment before 12 weeks have passed. If you do not attend your included touch-up appointment you will forfeit the touch-up. We do have touch-ups and refresh appointment available at reduced pricing.
PLEASE NOTE: If you have had your eyebrows previously tattooed and are interested in a cover-up/re-work, you must email us a clear photo prior to booking your appointment. We cannot guarantee results for cases such as these and we must approve that your eyebrows are workable. In some cases where the previous work is too dark, dense, discolored, or large, tattoo removal will be highly recommended before we begin the cover-up/re-work. If we can work over previous work, it is considered a new appointment.
Tooth Whitening and Teeth Gems: We cannot guarantee whitening shades for each individual as each person starts from a different place and has different anatomy and coloring. You may not get more than one session within 6 months. No refunds are given after services are performed.
Tooth Gems are guaranteed for 3 weeks of initial appointment. Gold piece replacement will be required at cost of the gold. Stone replacement will be free. Please keep in mind that we will only guarantee this once per person. Some individuals are not good candidates and will lose jewelry faster than others based on lifestyle, tooth shape and cleanliness. No refunds will be given after procedure. We cannot legally remove any tooth gem; you will need to see a dentist.
It’s your privacy and we respect it. Rest assured, we never, ever under any circumstances share your private information with 3rd parties.
What personal data we collect and why we collect it
We collect your name, address, contact information and driver’s license for proof of age (all clients must be over 18 to receive a tattoo.)
Before & After Pictures
We take before & after pictures of all clients. From time to time, we post some of these pictures on our social media and website galleries. We never attach our customer names to the photos. Our clients sign allowing us to post pictures, if a client objects, then we will not post the pictures!
Who we share your data with
Your data is securely stored in our CRM tool. We don’t share it with anyone.
How long we retain your data
We retain our client contact data forever. A client can ask to be removed from our system, which we will do upon request.
How we protect your data
We adhere to all PCI Compliance protocols.
What data breach procedures we have in place
In the unlikely event of a data breach, we would follow PCI Compliance protocol.