DAELA Scottsdale Reschedule Policy
We are committed to making every appointment at DAELA an enjoyable experience for our clients.
Thank you for being our customer!
Non-Refundable Deposits, Rescheduling Policy & Cancellation Fee
When booking an appointment, a non-refundable deposit is required. The deposit amount varies based on the service and is noted on the service page menu.
We may also impose a cancellation fee of 10% of the service price if a client cancels or no-shows with less than 72 hours notice.
Why this policy?
We are a 100% appointment-based studio, fully focused on providing an exceptional experience for each client. Every appointment is thoughtfully scheduled so that you receive the dedicated time and attention you deserve.
We carefully manage our schedules to ensure each client receives the full attention they deserve.
Because we operate by appointment only, this deposit helps us honor the time we’ve set aside just for you. It also supports our team by minimizing last-minute cancellations and no-shows.
We completely understand that things come up and you can always reschedule or use your deposit to book a different service.
Rescheduling & Deposit Transfers
We’re happy to reschedule your appointment or apply the deposit to another service, but please note that deposits are non-refundable.
While we will reschedule with any amount of notice, we greatly appreciate a minimum of 72-hours’ notice whenever possible. This allows us to potentially book another client in your place, ensuring our artists can still make use of that time.
Clients who reschedule the same appointment more than 2 times will be required to place additional deposits toward the service price.
Touchups
Some services include all sessions, while others offer a touchup at an additional cost. These details are clearly listed in our pricing.
We recommend scheduling your touchup appointment before you leave the studio. However, if you choose not to book it at the time of your initial appointment, it’s your responsibility to have your touchup session scheduled within 12 weeks. If needed, a touchup can also be scheduled between 13-20 weeks.
A $50 refundable deposit is required to book a touchup. If you no longer need your touchup, please contact us at least 7 days before the appointment, at which time the deposit becomes non-refundable.
This policy helps ensure that both our clients and artists are respected, and our business continues running smoothly for everyone.